The “professional consultation” included in other mold test kits consists of a lab technician reviewing your mold test results. We will not only review your mold test results, but also perform a remote home inspection to determine the underlying cause of the mold, help you collect the mold samples, and define the needed scope of work for a complete repair.

We stand by the quality of our services and are confident that you will be thrilled with our help. If, for any reason, you are not happy with our service, we offer a 30-day money-back guarantee. Simply contact us by emailing hello@customerservice.com and we will process a refund for the full purchase price to the original payment method.

A remote inspection performed on your home could uncover a number of issues ranging from simple gutter maintenance to foundation leaking or humidity issues. Our goal is to determine what actually caused your mold problem and educate you on the appropriate repairs. Once we’ve discovered the root cause of the mold, we can then help you evaluate and correct your mold problem with long term success.

A battery operated air sampling pump will be included in the air testing kit you receive. Simply use the pump as instructed and send it back to us in the prepaid return mailer. A professional inspector will be on a video call with you to help determine the best place to perform the test.

We do not share your information with contractors of any kind, nor do we work with contractors or mold remediators. We feel it would be a conflict of interest.

We have a partnership with Sorecyte, the industry’s leading A.I. powered laboratory with board certified CIH & PAACB analysts. This ensures the most accurate lab results available with the most detailed reports.

We do not refer local mold remediators because we feel it is a conflict of interest. We do, however, educate you on the home repairs and mold remediation steps needed for success. You can then tackle the project yourself or have the knowledge to perform detailed interviews of any local mold remediators you may require.

Lab results are typically completed 3- 5 days after they are mailed. At the end of your initial remote inspection we will set up a follow-up appointment to review your lab results.

Additional consulting time is available in 15min blocks of time for $29

Additional samples are available for $40 plus shipping.